DELIVERY
Dispatch Timeframe: After placing your order, please allow 3-5 working days for us to prepare and dispatch your items. We take upmost care to ensure every product reaches you in perfect condition.
Next Day Delivery Service (Order by 1pm Monday - Friday): Once dispatched, all our orders are sent via Royal Mail.
Tracking: Upon dispatch, you will receive an email with your tracking number. This allows you to monitor the progress of your order. This email will be sent to the address you provided during the purchase.
Estimated Delivery Times & Fees:
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Parcels: 2 working day - £4.99
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Parcels Next Day: 1 working day £6.99
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Large Letters: 1-2 working days - £4.99
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Letters: 1-2 working days - £1.50
Please note that delivery times are estimated and may vary based on external factors. We strive to provide you with timely and accurate updates to ensure a smooth delivery experience.
FREE SHIPPING DISCLAIMER
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Orders with a subtotal exceeding £75 qualify for free delivery.
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To be eligible for free shipping, your basket subtotal must exceed £75 before any shipping costs are added.
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If you apply a discount that reduces your basket total to below £75, shipping charges will apply.
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A standard shipping charge of £4.99 is applied to orders with a subtotal less than £75.
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Please ensure to review your basket total before finalising your purchase.
PROBLEMS WITH AN ORDER
Should you receive an item that has been damaged/issue during transit, please adhere to the following steps:
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Notification: Reach out to us via email within 7 days of receiving your item.
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Resolution: Depending on the circumstance, we will either dispatch a replacement or process a full refund.
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Photographic Evidence: For faster resolution and to potentially avoid the hassle of returning the item, we may request a photo of the damage. Please email clear images to info@littlecraftslondon.com.
ISSUE WITH DELIVERY
If an order's delivery is declined or refused by the customer, incorrect delivery details we will deduct the combined cost of the original delivery and the return shipment to our warehouse from any potential refund. This total deduction will amount to £4.99.
LOST OR STOLEN PARCELS
Safe Place Arrangements: If customers arrange directly with a delivery company to leave their parcel in a designated "safe place", they do so at their own risk. Little Crafts London LTD will not be held responsible for parcels that are lost or stolen due to such arrangements.
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Address Mistakes: If an error has been made in providing the delivery address and the order has already been dispatched, any parcels returned to us because of this mistake will incur an additional charge for reshipment.
For any queries or further clarification on this matter, please reach out to us at info@littlecraftslondon.com.
COMPANY INFORMATION
LITTLE CRAFTS LONDON LTD
Registered office address: 1st Floor 2 Woodberry Grove, Finchley, London, England, N12 0DR
Company number 13165393 / VAT Number: 384 4462 74
