Refund policy

Returns & Refunds Policy

At Little Crafts London, we’re committed to delivering quality products and service. If something isn’t quite right, we’re here to help.

 

📦 Problems With Your Order

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

  • Email: info@littlecraftslondon.com

  • Photographs: We may request clear images of the issue to speed up the resolution and potentially avoid the need for a return.

  • Resolution: Depending on the situation, we’ll offer a replacement or full refund.

  • Important Safety Notice:
    If you hear or notice broken glass when opening the parcel, do not attempt to handle the items further. Please contact us immediately and return the item to us as is we will investigate the issue for you.


🔁 Returns (UK Customers)

If you’ve changed your mind or are not fully satisfied with your purchase:

  • Eligibility: You must notify us within 14 days of receiving your order. Once approved, you have another 14 days to return the item.

  • Condition: Items must be returned in resalable condition and include all original, undamaged packaging.

  • Upon contact with our team to process your return, once the return procedure has been started it must be completed / sent within 30 days.

Packaging Instructions:

  • Use the original postal box or protective packaging the order was shipped in.

  • If this is no longer available, you must use a secure alternative to protect the item in transit.

  • Returns in damaged or inadequate packaging may result in:

    • A partial refund

    • A 30% restocking fee, or

    • The return being refused

Return Shipping:

  • Customers are responsible for the cost of returning unwanted items.

🔄 Exchanges

Yes! We offer exchanges on eligible products.

  • Once your exchange request is approved, you're responsible for securely packaging and returning the original item to our warehouse.

  • Once we receive the returned item in suitable condition, we’ll dispatch your replacement.

  • Shipping charges for the replacement item will apply.

🌍 Returns (USA & International Customers)

We gladly accept returns on international orders, with the following conditions:

  • Return Shipping: International customers must use their own tracked shipping service.

  • Original Shipping: We cannot refund original delivery fees for international returns.

  • Packaging: The same packaging rules apply — use the original or an equivalent protective option.

Customs & Duties:

Please note: Customs duties, import taxes, and international handling fees are non-refundable.

❌ Items Not Eligible for Return

For hygiene and safety reasons, we do not accept returns on the following unless they are faulty:

  • Gift cards

  • Imperfect or sale items

  • Custom or personalised products

  • Shipping insurance (if selected at checkout)


💳 Refunds

  • Refunds will be issued to the original payment method.

  • Once your return is received, please allow up to 14 working days for processing.

  • Your bank or card provider may take additional time to complete the transaction on their end.

⏳ Holiday & Peak Periods

During busy periods such as holidays, please allow a few extra days for returns and refunds to be processed.

📥 How to Start a Return

  • Visit our return portal: Easy Returns

  • Email us at info@littlecraftslondon.com with your return details, including your name, order number, and what you're returning.

  • The cost of using our returns service is £4.00

If you have any questions, don’t hesitate to get in touch — we’re here to help!
Thank you for shopping with Little Crafts London.