FAQ

💧 Are the labels waterproof?

Yes — our vinyl labels are waterproof, splash-proof, and rinse-safe, making them perfect for use in the bathroom, kitchen, or laundry. They can even withstand being briefly submerged in water.

However, please avoid dishwashers, harsh scrubbing, or cleaning with abrasive products like rubbing alcohol — these may break down the adhesive or cause the ink to fade.
Our labels have been tried and tested across 50,000+ orders, so you can trust their durability with normal use.

🧴 Are the white and glass bottles painted?

Yes, our white and coloured glass bottles are professionally painted.
Please note: the white finish is semi-translucent, so darker or brightly coloured soap may show through slightly. This is completely normal and not a fault in the product.

🧼 How do I care for my bottles?

To keep your bottles looking their best, simply wipe them clean with a damp cloth.
Do not place them in the dishwasher, as the high heat can damage the paint and compromise the adhesive used on any labels.

🛠️ How do I care for my pumps?

Our pumps are made from real metal, not plastic — which means they require a little extra care:

  • If your pump becomes clogged, you can unblock it gently with a pin or toothpick.

  • Avoid using soaps that are high in alkaline pH, such as castile soap, or those containing essential oils, chlorine, or lye. These can degrade or corrode the metal over time.

  • If you're using a high-pH soap, we recommend switching to one of our more durable pump finishes like black or matte instead of brass, bronze, or stainless steel, which are more delicate.

  • Dry the pump after use when possible to help prevent oxidation or surface tarnish.

🧾 Do you offer returns or refunds?

Yes, we want you to be completely happy with your order!
You can return eligible items within 14 days of receiving them, followed by another 14 days to send them back.
Please visit our full Returns & Refunds Policy for full details.

Personalised or custom-made items, gift cards, and items marked as imperfect or sale are not eligible for return.

🔁 Can I exchange an item?

Yes! Exchanges are accepted on selected items. Once approved, you’ll need to send the item back to us in protective packaging, and we’ll dispatch the replacement once it’s received.
Please note that shipping fees for exchanged items apply.

🌍 Do you ship internationally?

Absolutely! We ship worldwide, including to the United States, via FedEx Tracked Service.
Shipping costs are based on weight and destination, calculated at checkout.
International customers are responsible for any customs duties, taxes, or import fees.

📦 How long will my order take to arrive?

  • UK Orders: Dispatched in 3–5 working days. Delivery takes 1–3 working days after dispatch.

  • USA & International Orders: Delivery is typically 4–8 working days after dispatch.

During busy periods or sales, processing and delivery may take a little longer — but we always work hard to keep delays to a minimum.

🛡️ What if my order arrives damaged?

We’re so sorry! Please email us at info@littlecraftslondon.com within 7 days of receiving your parcel and include clear photos of any damage. We’ll either replace the item or issue a refund, depending on the situation.

⚠️ Product Use Disclaimer

Please use all our products only as intended.
They are made from materials such as glass, ceramic, plastic, and metal, which may weaken over time or when exposed to extreme heat, cold, or moisture.

  • Damage such as cracks, shattering, or sharp edges can occur if dropped or misused.

  • Please handle with care and do not use any product that shows signs of damage.

  • These products are not toys and should be kept out of reach of children when appropriate.

We make every effort to provide durable, high-quality items, but offer no warranties, express or implied.