RETURNING AN ORDER
We want you to be completely satisfied with your purchase. If, for any reason, you're not, our returns policy is outlined below:
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Eligibility for Return: Items can be returned for a refund or exchange, provided they are in fully resalable condition. You have 14 days from the receipt of your item to request a return, followed by another 14 days to send the item back to us.
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Packaging: Items should be sent back in their original, undamaged packaging. If a product is returned in a non-resalable condition or has been damaged due to improper packaging or mishandling, we reserve the right to:
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Refuse a full refund.
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Offer a partial refund.
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Charge a re-stocking fee of 30% of the order value.
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Return Shipping: If you're returning an item due to a change of mind, the return shipping costs will be borne by you, the customer.
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Exclusions: Please note, under the Consumer Rights Act 2015, personalised items are not eligible for return.
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Return Procedure: Please click to start the process: https://www.littlecraftslondon.com/easy-returns
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Refund Processing: Once we receive your returned item, please allow up to 7 working days for us to process your refund.
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Email - Please email info@littlecraftslondon.com mentioning what you are returning!
Your trust and satisfaction are our top priorities. Thank you for shopping with us!
